How do I restore my purchase?
Tap any locked editing choice to open its preview, then tap Restore Purchases. Use the same Apple Account that made the original purchase.
Pastel Pop Support
How can we help?
Find a quick answer below or email us. Please do not attach customer photographs or face images to a support request.
Quick answers
Common questions
Why is an effect still locked?
Confirm that the device is online, then try Restore Purchases. If Apple is still processing a purchase approval, Pastel Pop will show that the purchase is pending.
Where is my finished picture?
After export, the completed PNG is saved to your Photos library. If it does not appear, open Settings and confirm Pastel Pop has permission to add photos.
Does Pastel Pop upload my photos?
No. Photo editing, face effects, background separation, recovery, and final rendering happen on your device.
Can I recover an interrupted session?
Pastel Pop automatically keeps a temporary local recovery session. Reopen the app and it will restore the most recent available work. Completing the export or choosing Start Over removes that temporary session.
Will an effect change my original photo?
No. Crop, decoration, beauty, and face-effect choices are reversible editing instructions. Your original photo remains unchanged.
When you contact us
Tell us your iPhone model, iOS version, and what happened. Do not send private photographs.
Support email: info@nexushealing.org