Pixie Studio Support
Find a quick answer below or email us. Please do not attach customer photographs or face images to a support request.
Quick answers
Tap any locked editing choice to open its preview, then tap Restore Purchases. Use the same Apple Account that made the original purchase. iPhone and iPad are separate apps, so restore the purchase in the app where it was bought.
Confirm that the device is online, then try Restore Purchases. If Apple is still processing a purchase approval, Pixie Studio will show that the purchase is pending.
After export, the completed PNG is saved to your Photos library. If it does not appear, open Settings and confirm Pixie Studio has permission to add photos.
No. Photo editing, face effects, background separation, recovery, and final rendering happen on your device.
Pixie Studio automatically keeps a temporary local recovery session. Reopen the app and it will restore the most recent available work. Completing the export or choosing Start Over removes that temporary session.
No. Crop, decoration, beauty, and face-effect choices are reversible editing instructions. Your original photo remains unchanged.
Tell us whether you are using the iPhone or iPad app, your iOS or iPadOS version, and what happened. Do not send private photographs.
Support email: info@nexushealing.org
